Call Centre Specification

Call Centre Specification

It is recognized that key to any successful telemarketing project is the integrity of the call and its outcome. This is why Censys have not only invested in premises, staff and training but also in state of the art system platforms.


Key call center benefits:

 

Seats

50-75

Shifts

24 hours for global communications and
managing time zone differences

System

Avaya IP switch with Preview dialing for
additional agent outbound call control
MS Windows 2000 platform with front-end
scripts in MS Access

 

Proactive:

Campaign configured to client data/
systems Reporting and data feedback
configured for intended client datahousing
Real-time campaign statistical
analysis and reporting on calls per hour,
data accuracy and online call sample files

 

Call recording:

Remote access